1. Introduction

Cure Collective Pty Ltd ("we", "us", or "our") prioritises the privacy and security of our users ("user" or "you"). This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your information across all our services, including but not limited to our website, mobile application, in-person services, customer support, and any other interactions you may have with Cure Collective.

This policy is crafted in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988. We encourage you to read this policy thoroughly to understand our approach to your privacy. Should you disagree with any aspect of this policy, please refrain from using our services.

This Privacy Policy applies to all information collected through your interactions with Cure Collective, whether it be through our digital platforms (like our website and mobile app), during in-person consultations or services, through customer support communications, or any other means by which you may engage with us.

2. Collection of Personal Information

In line with APP 3, we collect personal information only by lawful and fair means and not in an unreasonably intrusive way.

The types of information we collect include:

Personal Information: This includes information that can be used to identify you personally (such as your name, address, email address, phone number, etc.) that you provide to us voluntarily.

Usage Information: We collect information about how you use our website and services, such as the types of services you use and how you interact with our site.

Technical Information: When you access our digital platforms, we may collect technical information like your IP address, browser type, and operating system.

Financial Data: Payment information collected when you pay for our solutions.

 3. Use and Disclosure of Personal Information

As per APP 6, we use and disclose your personal information only for the purposes for which it was collected, or a directly related purpose, or when you have consented to the use or disclosure.

Specifically, this includes:

Service Delivery and Improvement: We use your information to provide and continually enhance the services you request, including managing your account and responding to your needs.

Customer Support: We engage in communication with you to address your inquiries and provide effective support for the services you use.

Billing and Fraud Prevention: Your information is critical for billing purposes, as well as for identification, authentication, and the prevention of fraudulent activities.

Research and Development: We leverage your information to conduct research and analytics, which aid in the ongoing improvement and innovation of our services.

Legal Compliance and Dispute Resolution: We process your information to adhere to legal obligations and to resolve any potential disputes that may arise in our interactions with you.

4. Disclosure of Personal Information

Consistent with APP 8, we may transfer personal information to overseas recipients only when we have taken reasonable steps to ensure that the recipients do not breach the APPs in relation to the information.

We may share your information with third parties in certain circumstances, such as:

Service Providers: Third-party service providers we employ to perform services on our behalf.

Legal Requirements: If required by law or to protect the rights, property, or safety of Cure Collective, our customers, or others.

Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Personal Information

We employ a variety of security measures aimed at protecting your personal information from unauthorised access, alteration, disclosure, or destruction.

These security measures are outlined in Data Handling Policy (CC1-DHP-2023-01) - under section 4.2.

6. Access and Correction

As a user, you have certain rights regarding your personal information, including the right to access, correct, or delete your personal information. For more details on these rights, please contact us.

You can find more on how we facilitate data subject rights as outlined in Data Handling Policy (CC1-DHP-2023-01) - under section 6.1 - 6.3.

7. Anonymity and Pseudonymity

In accordance with APP 2, wherever it is lawful and practicable, individuals have the option of not identifying themselves, or of using a pseudonym when dealing with us. Individuals will not have this option in circumstances where:

The Law or a court/tribunal order requires identification: If there are legal requirements for identification, we cannot offer anonymity or pseudonymity.

It is impracticable: Sometimes we aren’t able to deal with individuals who have not identified themselves: In situations where identification is essential for the practical completion of a transaction or service, we may require personal details.

8. Direct Marketing

Consistent with APP 7, we will not use or disclose your personal information for direct marketing purposes unless you have consented to this, or it is otherwise permitted by law.

9. Complaints

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us and we will take reasonable steps to investigate the complaint and respond to you.

We will acknowledge your complaint within 7 business days and assign a trained privacy officer to investigate. Our aim is to resolve complaints within 21 days; however, if more time is needed due to complex issues, we will inform you of the delay.

Upon completion of the investigation, we will contact you to discuss the outcome, using your preferred method of communication. If you are dissatisfied with our response, you have the right to escalate the issue to the Office of the Australian Information Commissioner (OAIC).

As per APP 2, we accept complaints made anonymously or under a pseudonym where practical and lawful. Our staff are trained in privacy and complaint handling in accordance with the APPs, ensuring professional and efficient resolution.

This policy, including the complaint handling process, is periodically reviewed and updated to maintain compliance with the APPs.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Our latest privacy policy will be displayed on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Cure Collective

Suite 1.03, Level 1, 21 Solent Circuit Norwest 2155


+61 2 88474708